Property Management Companies, Fort Worth Tenants, and Digital Communication

Communication has changed vastly in the past 20 years. Digital communication, whether it is via email, text message, or one of the various apps out there have taken over as the primary way people communicate. What implications does this have for property management companies, Fort Worth property owners, and their tenants? How does digital communication affect your landlord-tenant relationship? Below we explore the ways you can communicate with your tenant in the digital age, and reasons you should be wary of this type of communication.

Ways to Communicate Digitally

Digital communication allows for fast and easy communication and comes in many different forms. Here are just a few:

    • Text Message – The Pew Research Center reports that 92% of US adults own a cell phone, and 68% own a smartphone. This means your tenant will almost certainly have the ability to send and receive text messages.
    • Email – Email can be a great method of communication as it allows you to not only give your tenants pertinent information, but you can send and receive important documents as attachments.
    • Messaging Apps – Apps such as Facebook Messenger, Whatsapp, Google Hangouts, and even Snapchat are widely used to message between friends and acquaintances. Using them for property management DFW might not be the best idea though.

How to Use Digital Communication with Tenants

Text messages and email are a fast, easy, and a reliable way to communicate. Before you decide to use these forms of communication, be sure your tenant is ok with it, and they know it is coming. Ask your tenant what their preferred method of communication is–a phone call, text message, or email. Your tenant will be thankful when you make an effort to reach out in a way that works with their needs. Here are a few things you can text or email your tenant about.

    • Rent Payment Reminder: you or your property manager can set up an automatic system that will send a reminder text to your tenant a few days before their rent is due.
    • Scheduled Inspections: regular inspections are recommended by most property management companies. Fort Worth property owners can use text messaging or emails to schedule and remind tenants of these inspections.
    • Maintenance Reminders: certain items around your property, such as air filters, need to be cleaned or replaced regularly. Use email to remind your tenant to replace these things, or let them know you will be coming to replace it yourself.
    • Scheduling a Face-To-Face Meeting: let your tenant know you are stopping by the house, or try to schedule a good time to meet via a text message or email.
    • Sending Important Documents: documents, especially ones that need to be signed, used to be sent via fax. Now you can scan and send via email.

Things You Should Always Do in Person

While digital communication is fast and easy, you should not use it for everything related to your property management. DFW property owners should never use digital communication in the following ways.

    • Never send your tenant a Notice to Vacate via electronic means. According to Texas Property Code Section 24.005, a landlord must give their tenant notice in writing either by delivering the notice in person or by regular mail.
    • Do not attempt to change the terms of the lease over text message. Sending an email is acceptable, but face-to-face interaction is preferable to ensure all parties understand the new lease terms.

Not every tenant will use digital communication the same way. If your tenant is not replying to texts or emails, find a method of communication that works for them.

The Benefits Property Management Companies Fort Worth Can Offer

We have all been there at one point or another–we get an email or a text and misread the message or tone. Maybe the sender was sarcastic, maybe the writing was just confusing. Either way, feelings can be hurt when this happens. In property management the stakes are higher, occasionally leading to turnovers and evictions. However, when you hire a property manager, you take the stress and guesswork out of your landlord-tenant relationship. An experienced property manager knows exactly how to communicate professionally with your tenant.

The Specialized Property Management Fort Worth Difference

When shopping for property management companies Fort Worth, property owners should consider the following:

    • Experience: do the property managers have experience managing single-family homes and communicating in person and digitally?
    • Proven Techniques: your property management company should have processes and techniques in place for every type of tenant, including how and when to communicate digitally.
    • Fewer Vacancy Days, Lower Turnover Rate: knowing how to communicate effectively will lead to fewer vacancy days and lower turnover. Your property manager should always be on top of communicating with applicants and tenants.

Specialized Property Management Fort Worth has the experienced property managers you need to run a successful rental property. Call our offices today to set up a free rental consultation.

6 Ways to Avoid Tenant Conflict by Arlington Property Managers

Conflict with your tenants is a serious issue and could be responsible for costly tenant turnovers and evictions. But how do you avoid tenant conflict? Emotions often get in the way when you are dealing with people and their home. Communication breakdowns and mistakes lead to hurt feelings that could have been avoided. We have put together a list of 6 things to do to help you avoid conflict.

6 Ways to Avoid Tenant Conflict

  • Set clear expectations. Who is responsible for keeping up with the lawn, changing light bulbs, or maintaining appliances? Make sure these expectations are written into the lease.
  • Hire a professional intermediary. Arlington property managers will help you keep the tenant-landlord relationship professional and respectful.
  • Have a strong lease. Your lease should be clear and strong with no room for confusion.
  • Fast enforcement of lease violations. If you are lax on some lease violations that shows tenants you aren’t serious about them.
  • Stay unemotional with your tenants. This can be difficult for some landlords, especially if the rental property is a home they used to live in.
  • Be respectful when you’re communicating with tenants. Your tenants may be needy or disrespectful, but always treat them with respect.

How Arlington Property Managers Help Avoid Tenant Conflict

Why should you hire professional property managers for your rental property? Arlington residential property management is especially tricky because it deals with people, who naturally get emotional, and their shelter, which is a basic need. The property managers at Specialized Property Management have years of experience dealing with tenant-landlord relationships. As a third party, it is much easier for our property managers to stay respectful, professional, and unemotional, while still caring for your tenant’s needs.

Full Service with Specialized Property Management

Specialized Property Management does not only deal with tenant-landlord relationships; we are a full-service property management company. From making your home rent ready to scheduling maintenance and inspections, our Arlington property managers take care of every detail. If you’re finding it difficult to navigate the complexities of property management, call Specialized Property Management for a free rental consultation.

Arlington Rental Property Management: Tips for Dealing with Tenants

Nine times out of ten your tenants will be low hassle, decent people. But the longer you own rental property the more likely it is that you will run into problem tenants. Even with rigorous tenant screening, such as the screening Specialized Property Management performs regularly, bad apples can slip through. Can you handle a tenant who is always complaining about your home and unnecessarily taking up your time? What do you do with a tenant who is always late, or doesn’t pay rent? What about a tenant who breaks the law and uses your home to do it? Are you prepared for a tenant who destroys your property? These are very real scenarios we deal with every day in property management. Arlington landlords turn to Specialized because we are the experts with almost 30 years of experience dealing with problem tenants.

Communication is Key

Sometimes tenants make mistakes, sometimes they are forgetful. When this happens with a rent payment, or a broken item in your home, communication is key. A gentle reminder that rent is due on a certain day every month, or asking them to replace the broken light fixture will often be enough. However, if a tenant is chronically late with payments or breaks items out of neglect or spite you must address the problem quickly and clearly. Always bring a copy of the lease agreement when talking with your tenants, which should have information such as how late payments and fees will be processed. Refrain from being harsh or blaming, which can heighten emotions and make the situation worse.

How Experienced Arlington Rental Property Management Can Help

Having an experienced professional Arlington rental property management team on your side will be extremely helpful in these situations. Specialized conducts regular property inspections, giving insight into how tenants are caring for the home, if their complaints are warranted, and if any illegal activities are going on. Full reports are available through our online owner portal 24/7 so you are never in the dark about what is going on with your property. Call Specialized if you are ready to leave behind the hassles and headaches of rental property management. Arlington landlords rest easy knowing their homes are in good hands with the experienced professionals at Specialized!

How to Handle a Tenant’s Noise Complaint

Denton property management
Handling various noise complaints when owning rental property is something any
Denton property management company will need to deal with from time to time. Noise problems can either come from the actual rental unit’s tenants or from the surround neighborhood and disturb your tenants.

Noise from Your Tenant

A noise issues should be addressed long before there is a problem. At the time of lease signing, noise expectations, quiet hours, and penalties for noise policy violations should be discussed and adequately explained and understood. Understanding policies up front is always a good Denton property management rule of thumb.  If a complaint is made about your tenant’s noise, let the tenant know that a complaint has been raised. Often good communication can resolve most situations before a full blown problem occurs. Repeated complaints need to be dealt with as explained in the lease. Always make sure that if a complaint is being made about your tenant that the complaint is legitimate.

Noise Bothering the Tenant

You can’t do too much about the noise someone else makes surrounding your rental unit. Again letting the person making the noise know about the situation with good communication may be all that’s need to resolve a problem. If communication doesn’t help the situation, learn what local quiet and curfew laws are in the area. Property management in Denton TX is a resource to help tenants feel comfortable in their homes and help resolve problems with favorable outcomes.

Your home is a place to feel safe and have peace. As much as you want your personal safe respected, be aware that you are also respecting the peace of others. Noise problems can quickly escalate to bigger problems. Never do anything illegal or damaging to the property of others in retaliation or out of frustration. Specialized is the property management in Denton TX that tries to choose rental units in peaceful neighborhoods, has clear lease agreements, and wants residents to feel at home. We also serve surrounding areas of Fort Worth, Aledo, Keller, Arlington.